If the product is damaged, dirty, or lost, SUPER DELIVERY will refund either through SD points or PayPal.
Regarding wrong and defective products, the refund may be processed with the original payment method (excluding bank transfer T/T).
Please note that we cannot accommodate refunds through the payment method of your choice.
Due to international shipping constraints, we regret that exchanges or reshipments are not offered. Product returns are not required. Please handle the received items at your discretion.
Please note that customs authorities may inspect and open packages to verify contents. We cannot provide refunds for issues caused by such inspections. Thank you for your understanding.
- Please submit a refund request within 14 days of receiving your parcel by clicking “Refund Request” button on your Order History page.
- Enter the quantity of the items you wish to have refunded due to damage, loss, or defect, along with a detailed explanation of the situation.
- You may be asked to upload the following images. Please prepare them in advance.
Required images:
• Photo of the outer package at the time of delivery (Confirming the tracking number is needed)
• Photos clearly showing the damage, defect, or contamination on the product
*Additional documents may be requested as needed. To ensure accurate processing, we appreciate your cooperation in providing all required information.
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Refund methods
• SD points
• PayPal（Email address for your PayPal account is needed）
*In cases where the issue is due to the vendor (incorrect delivery, defective product, etc.), the refund may be processed with the original payment method (excluding bank transfer T/T).Refer to the following for more details:
Refund process handled by the vendor
- Refund will be issued once the above information has been confirmed
- You will receive a notification email about the refund after the refund process is completed.
*Please note that we cannot process a refund in the following cases:
・Insufficient required documentation
・Refund request sent pass 14 days after receiving the parcel
・The vendor determines the product is not defective
・If the product has already been resold