In cases where the issue is due to the vendor (incorrect delivery, defective product, etc.), the refund may be processed with the original payment method. For details of the refund, please check the email with the subject "Return with [Vendor Name] has been completed" sent after the refund has been handled by the vendor.
The refund amount will be automatically refunded to your credit card/ PayPal used at the time of the order.
The processing time for refunds may vary by different payment companies.
Please directly contact your credit card company or PayPal CS for details regarding refund timing and procedures.
For bank transfers(T/T), the refund amount will be kept in your account as a "deposit". In your next order with T/T, the deposit will be redeemed automatically in the payment amount.
*In some cases, vendors may initiate return procedures after products are shipped.
E.g. The vendor mistakenly proceeded with shipping procedures for sold-out items.
In this case, SUPER DELIVERY will bill the invoiced amount (product price, shipping fees) once.
After that, the refund amount for the faulty products will be processed through the original payment method.
You will receive an email with the subject "Return process has been completed ([Vendor Name])" after the refund has been handled.