If the product is damaged, dirty, or lost, SUPER DELIVERY will refund either through SD points or PayPal.
Regarding wrong and defective products, the refund may be processed with the original payment method (excluding bank transfer T/T).
Please note that we cannot accommodate refunds through the payment method of your choice.
- Contact us from "Report Damaged/Lost/Wrong" button within 14 days of receiving the parcel
Upload the information required
• Photo of the outer package at the time of delivery (Confirming the tracking number is needed)
• 2 photos showing the condition of the damaged/ defective product
• Invoice (Including the relevant product to be refunded)
• The SD item code and the quantity of the items to be refunded
• Detailed description of the product damage/lost
• SD points
• PayPal（Email address for your PayPal account is needed）
*In cases where the issue is due to the vendor (incorrect delivery, defective product, etc.), the refund may be processed with the original payment method (excluding bank transfer T/T).
Refer to the following for more details:
Refund process handled by the vendor
- Refund will be issued once the above information has been confirmed
- You will receive a notification email about the refund after the refund process is completed
*Please be aware that we cannot process a refund in the following cases:
・Insufficient required documentation
・Refund request sent pass 14 days after receiving the parcel
・The vendor determines the product is not defective