If the product is damaged, dirty, or lost, SUPER DELIVERY will refund either through SD points or PayPal.
Regarding wrong and defective products, the refund may be processed with the original payment method (excluding bank transfer T/T).
Please note that we cannot accommodate refunds through the payment method of your choice.
Due to international shipping constraints, we regret that exchanges or reshipments are not offered. Product returns are not required. Please handle the received items at your discretion.
Please note that customs authorities may inspect and open packages to verify contents. We cannot provide refunds for issues caused by such inspections. Thank you for your understanding.
- Contact us from "Report Damaged/Lost/Wrong" button within 14 days of receiving the parcel
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Upload the information required
Required images:
• Photo of the outer package at the time of delivery (Confirming the tracking number is needed)
• 2 photos showing the condition of the damaged/ defective product
• Invoice (Including the relevant product to be refunded)
• The SD item code and the quantity of the items to be refunded
• Detailed description of the product damage/lost -
Refund methods
• SD points
• PayPal（Email address for your PayPal account is needed）
*In cases where the issue is due to the vendor (incorrect delivery, defective product, etc.), the refund may be processed with the original payment method (excluding bank transfer T/T).Refer to the following for more details:
Refund process handled by the vendor - Refund will be issued once the above information has been confirmed
- You will receive a notification email about the refund after the refund process is completed
*Please be aware that we cannot process a refund in the following cases:
・Insufficient required documentation
・Refund request sent pass 14 days after receiving the parcel
・The vendor determines the product is not defective