For payment, you can use Credit Card, PayPal, Bank Transfer, and QR Code Payments.
Credit Card (Visa/Master/Amex/JCB/Discover/Diners)
All prices on SUPER DELIVERY are displayed in Japanese yen.
The exchange rates applied to each country's currency may vary depending on the credit card company.
Attention
When you place your order, we will make a card authorization for the product price you ordered (Similar to how hotels and car rental agencies obtain a pre-authorization when you use your credit card there).
We will then charge your credit card/PayPal the actual cost at the time your order has been delivered by the vendors.
A credit card confirmation message (SMS) would be sent when you place the order, but the amount is not charged until your order is shipped.
When your order is shipped from the vendor, the actual amount will be charged.
If you need to change your credit card after placing an order
Once an order has been placed, the credit card used for that order cannot be changed.
If the order is still eligible for cancellation, please cancel it and place a new order with your new card.
Orders cannot be canceled once shipping is already in progress or if they include pre-order or made-to-order products.
If a payment error occurs when the order is shipped, our Support Desk will contact you by email.
No action is required unless we contact you.
*Your order will not be canceled automatically even if the card used for the order expires or is no longer valid.
PayPal
We accept payment through PayPal.
The payment limit and refund method may vary depending on the agreement between you and PayPal.
You can place an order up to JPY 1,000,000 per order on SUPER DELIVERY, calculated by the exchange rate at the time of ordering.
As the exchange rate at the time of cancellation/sold-out/return will be applied, the refund amount may differ from the amount charged at the time of ordering.
Bank Transfer (T/T)
You will be responsible for the extra fees charged for telegraphic transfer.
Please make the payment in Japanese yen.
Please be aware that we cannot ship your order if you have not paid the billing amount completely.
If payment is not confirmed within 5 business days after you place the order, it will be canceled automatically.
If part of the billing amount is paid
We will ask you to make a payment again. If we cannot confirm your payment within 5 days from the notification, your order will be canceled automatically.
If you pay more than the billing amount
Please refer to the following information if the quantity of a product has been changed by the vendor and the actual payment amount exceeds the invoiced amount.
Refund process handled by the vendor
If you would like to use Wise, please place your order with T/T first. After you receive the payment instruction email, please contact our Support Desk.
We will provide our domestic Japanese account for you to complete the payment on Wise. (The T/T payment dedicated account cannot be used for Wise.)
Please check Wise's official website ( https://wise.com/ ) for details on any transfer fees that may apply to your payment.
QR Code Payments（Alipay, WeChatPay, Alipay+）
SUPER DELIVERY supports the following QR code payment methods. The exchange rate applied to each currency varies depending on the QR payment provider.
Available payment methods
Alipay / WeChatPay / Alipay+ (Alipay HK / Kakao Pay / TrueMoney Wallet / Gcash / BPI / Rabbit LINE Pay / TNG eWallet / BOOST / KREDIVO)
If a refund is issued because an order was canceled, an item sold out or returned, or for another reason, the exchange rate used when the order was placed will apply.
Refund details, including the amount and both expected and actual refund dates, are available on the “QR Code Payment Refunds” page.
For more information about these payment methods, see here.