When a payment error occurs with credit card, you will receive an email titled “[Action Required] Payment error. Your order could not be completed.” You can find the reason of the error (error code such as G12) in the email.
As SUPER DELIVERY is unable to provide a solution for payment errors, please contact your credit card company and provide them with the error details (such as the error code G12) to seek further assistance.
Credit Card Errors
In case of a payment error, a cancellation request will be automatically sent to the credit card company.
Please note that credit card companies may have delays in processing cancellation requests. We are unable to estimate the processing time, so we kindly ask you to confirm with your credit card company.
*Other than credit cards, payment can also be made by using PayPal or T/T (Bank Transfer).
Please check the following article for more information.
Payment method