FAQ

• How to start purchasing?
• How to create an account on SUPER DELIVERY?
• Why am I unable to login?
• Is there a minimun order amount?
• What are the payment methods?
• How can I inquire about the product details?

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About SUPER DELIVERY

• About SUPER DELIVERY
• About the company
• The two versions of SUPER DELIVERY
• Business days of Customer Support Desk
• Selling products on SUPER DELIVERY

Registration/Account

• About Account Suspension
• Membership qualifications and review
• Forgot ID/ Password
• Update account profile
• New Message Notification Settings
• About language setting

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About Products

• How to search for products
• Use of product images and information
• Inquiry about products
• Restrictions on sales/imports

Order/Payment

• Payment method
• About Cancellation/Order change
• Billing and Taxes
• About payment error
• Invoice / Receipt
• About our Points & Coupons

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Shipping/Delivery

• (Country-Specific) Custom Clearance Information
• Customer Support for ECMS Shipments to Taiwan
• Shipping method and shipping time
• About Delivery Status
• About shipping and handling fee
• About changing the shipping address

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Refunds

• Refund process handled by the vendor
• About the refund amount and the refund date
• About defective product, damage and lost.

Others

• Important Security Notice from SUPER DELIVERY (Updated January 29, 2024)
• About our Email Newsletter
• Blog/Social Media