The terms and conditions regarding delivery are subject to the respective terms of use of each shipping carrier.
| EMS, Air Mail, or Sea Mail | Terms of Use (Japanese only) (https://www.post.japanpost.jp/about/yakkan/3-1.pdf) |
| ECMS Express | Terms of Use (Japanese only) (https://www.superdelivery.com/pdf_en/ecms_terms.pdf) |
| DHL | Terms of Use (https://mydhl.express.dhl/jp/en/legal.html) |
| UPS | Terms of Use (https://www.ups.com/assets/resources/media/en_US/AirFreight_TandC.pdf) |
| FedEX | Terms of Use (Japanese only) (https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-scc-ja-jp.pdf) |
Redelivery availability, storage period, and whether a package will be discarded or returned to Japan after the storage deadline are all subject to the local carrier’s terms and conditions. Please note that we are unable to issue refunds based on the local carrier’s policies.