You can check the delivery status in ”Order History” section.
Please note that the displayed estimated arrival date is calculated by the system and does not guarantee of the actual arrival date. Your understanding is highly appreciated.
Confirming Stock
This indicates that the vendor is confirming the stock for you.
You can click the “Inquire Delivery Status” to contact the vendor directly about the delivery lead time or expected shipping schedule.
Preparing for Export
This indicates that the vendor has shipped your order.
Your order is either in transit to SUPER DELIVERY warehouse or the warehouse is preparing for export.
*SUPER DELIVERY warehouse ships your order within 5 business days generally.
For more details, you can inquire with SUPER DELIVERY Support Desk by clicking “Inquire Delivery Status” link.
Shipped on date
This indicates that your order has already been shipped from SUPER DELIVERY warehouse.
The delivery time varies based on your chosen shipping method and you can refer to the average delivery time of each shipping carrier.
Please inquire with each carrier for specific details.
| Shipping time | ||
| Shipping preparation | After shipping | |
| Seamail(Japan post) | The preparation time will be affected by the type of product, time for confirming stock, inspection, etc. | 20 – 90 days |
| Airmail (Japan post) | 4 – 7 days | |
| ECMS Express | 3 – 7 days | |
| EMS(Japan post) | 3 – 6 days | |
| Pantos Express | 5 – 8 days | |
| DHL | 2 – 5 days | |
| UPS® | 2 – 5 days | |
| FedEx | ||
Delivery Issues
Please be aware that your account may be temporarily suspended in the above situations. Additionally, no refunds will be issued in such cases.
・If delivery cannot be completed due to reasons such as refusal to receive, prolonged absence, or unknown address.
・If import customs clearance cannot be completed due to unpaid customs duties.
Customer Support for ECMS Shipments to Taiwan
For customs clearance and delivery services in Taiwan, please contact JET-F WORLDWIDE EXPRESS CO., LTD., the authorized agent of ECMS.
If you have any inquiries regarding the above, please reach out to their support desk.
ECMS Agent Customer Support：
JET-F WORLDWIDE EXPRESS CO., LTD.
Phone: 03-2522566
Email: jetf_ecms@jet-f.com
Inquiry Form: https://www.jet-f.com/contactus