When a payment error occurs with a credit card, you will receive an email titled “[Action Required] Payment error. Your order could not be completed”.
As SUPER DELIVERY is unable to resolve the cause of errors, please contact your credit card company and provide them with the error details (such as error code G12) to seek assistance.
In case of a payment error, a cancellation request for the order data is automatically sent to the credit card company, so you will not be billed.
Although all orders displayed as "Payment Error" on SUPER DELIVERY are canceled, you may receive notifications from your credit card company stating "A part of the order amount has been successfully pre-authorized."
Please be aware that any orders displaying a payment error on SUPER DELIVERY are considered canceled, regardless of the authorization status for a partial amount.
Please refer to the following for more information.
About payment error